Gigsberg is committed to maintaining the privacy of its users. The following information describes how Gigsberg collects and processes information about you when you use our website (Der/die/das “Webseite”).
Our Privacy Policy explains:
- What information we collect and why we collect it.
- How we use that information.
- Your rights with regard to the collection of such information.
By using our Website, you agree to this Privacy Policy.
Sammlung von Informationen
Please note that the scope of this Privacy Policy is limited only to information collected by Gigsberg through your use of the Website. Some information may be automatically collected, and some is collected when you interact with our Website. The type of information that may be automatically collected is non-personal information, which includes your session durations, the content you accessed on the service, the frequency and scope of your use of the Website and information about your computer and internet connection including the operating system you use and browser type.
Information from which you can be personally identified may also be collected, including but not limited to your name, address, email address, telephone number, credit card details and the location of the computer through which you used the Website (hereinafter: “Personal Information”). Personal Information shall be collected only if received voluntarily from you, including, without limitation, by registering to our Website or completing the contact form available through the Website.
We use the Personal Information we collect from you for a range of different business purposes according to different legal bases of processing. We may use or process your Personal Information for the following purposes. One or more purposes may apply simultaneously.
Verwendung der Informationen
1. Bereitstellen der angeforderten Dienste
- We collect Personal Information to enable you to purchase Tickets through our website, administer your account, manage your relationship with us, and to communicate with you by telephone, mail, email, text message, or any other electronic means.
We process the Personal Information where it is necessary for the adequate performance of the contract regarding the tickets you purchased or requested to purchase.
2. Improvement and Development of the Services
- We collect Personal Information to improve and develop our services and understand feedback on Gigsberg's Website.
- We collect Personal Information for ongoing review and improvement of the information provided on our Website to ensure it is user friendly.
- We collect Personal Information to improve the management and administration of our business and maintain compliance with our internal policies and procedures.
- We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve our services, develop new features, and conduct audits and troubleshooting activities.
We process this information in light of our legitimate interest in improving the services, to allow our users to have the best experience.
3. Maintain a Safe and Secure Environment
We may use your information to detect and prevent fraud, abuse and security incidents in the following ways.
- Verify and authenticate your identity and prevent unauthorized or illegal activity.
- Enhance the safety and security of our products and services.
- Conduct security investigations and risk assessments.
- Prevent or take action against activities that are, or may be, in breach of our terms of service or applicable law.
We process this information in light of our legitimate interest in improving our services and enabling our users to browse in a secure environment.
4. Personalize Content, Advertising and Marketing
- If you have used Gigsberg's services in the past, we have a legitimate business interest for matching the data we collect with other data we had already collected.
- This enables us to understand your needs and interests, optimize the content we send you and make it more suitable and relevant to your needs.
- This also enables us to improve your experience on the Website by providing you with personalized content, recommendations, and features.
We process this information in light of our legitimate interest to personalize your experience and customize our content.
Disclosure of Information and Transfer of Data
Except as otherwise provided in this Privacy Policy, we reasonably attempt to ensure that we never intentionally disclose any of your Personal Information, to any third party without having received your permission, except as provided for herein or otherwise as permitted or required under law.
We may disclose your Personal information with ticket sellers in order to enable them to verify your identity and/or provide you with tickets you have bought through our Website.
We may use third party companies and individuals to facilitate our services or any portion thereof, such as delivery companies, payment providers, fraud prevention providers, marketing, data management, analytics or maintenance services. We may also share your information with Google Analytics and Facebook Pixel for analytics services. (please confirm) These service providers set their own identifiers, through which they can collect information about your usage of our services through the Website. This helps us compile aggregated statistics about the effectiveness of our services. We may also provide access to your Personal Information to our contractors who are performing services for us in connection with our Website or the services that you have requested and/or to our personnel in order to provide customer services.
The above mentioned third parties may be located in countries other than your own, and we may send them information we receive. They may have access to your Personal Information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. In such cases, they must abide by our data privacy and security requirements, and are not allowed to use Personal Information they receive from us for any other purpose. When we transfer Personal Information, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data. We will transfer Personal Information within assuring appropriate and suitable safeguards.
We may also transfer your information, including Personal Information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate changes. Furthermore, information about you or your account may also be released in order to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if you use the Website to perform an unlawful act or omission or take any act or omission that may damage Gigsberg, its property and goodwill, or if there is an attempted breach of the security of the Website or a physical or property threat to you or others. The authority supervising such activities is the Israeli Privacy Protection Authority, and you have the right to file a complaint to it or any other relevant supervisory authority.